| PROBLEM | CAUSE | RESOLUTION |
|---|---|---|
| Network not listed on available networks | Controller not seeing network | Reset network router and verify Wi-Fi signal at transformer's location |
| App will not connect to controller | Device, controller, or both are not on the wireless network | Check that device is connected to the correct network |
| Controller falls off network |
Please check the RSSI on the router using article here for LUXOR: |
If signal is low, you may need to elevate the network router for a better signal or add a Wi-Fi booster to increase the signal at the controller. |
| LAM will not assign a fixture | Low Wi-Fi signal strength near the fixtures | Elevate the network router for a better signal or add a Wi-Fi booster to increase signal at the controller |
| Fixtures operate correctly from the controller, but not from the app at controller | Low Wi-Fi signal strength | Elevate the network router for a better signal or add a Wi-Fi booster to increase signal at the controller |
| A fixture will not turn on from app, but will under "All Lights On" | Fixture may be grouped incorrectly | Using the LAM device or by returning the fixture to the transformer, group the fixture to the appropriate group |
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