| PROBLEM | CAUSE | RESOLUTION |
|---|---|---|
| Luxor App is crashing unnecessarily | Luxor Controller firmware compatibility (e.g., 0.20) | Be sure the Luxor Controller is always up to the current firmware version for optimal performance. Learn More |
| Network not listed on available networks | Controller not seeing the network | Reset the network router and verify the Wi-Fi signal at the transformer's location |
| If the App loses the controller or does not connect, please check the Wi-Fi strength on the Luxor. | Weak Wi-Fi signal. |
Please check the RSSI on the router using the article here for LUXOR ZD/ZDC or article here for LUXOR: If the RSSI is good (above 70) then try the direct connect method to connect to the Luxor. If direct connect works, try the manual configuration to connect to the Luxor: |
| If the controller falls off network, please check the Wi-Fi strength on the Luxor. |
Weak Wi-Fi signal. |
Please check the RSSI on the router using article here for LUXOR ZD/ZDC or article here for LUXOR: If signal is low, you may need to elevate the network router for a better signal or add a Wi-Fi booster to increase the signal at the controller. |
| LAM will not assign a fixture | Low Wi-Fi signal strength near the fixtures | Elevate the network router for a better signal or add a Wi-Fi booster to increase signal at the controller |
| Fixtures operate correctly from the con- troller, but not from the app at controller | Low Wi-Fi signal strength | Elevate the network router for a better signal or add a Wi-Fi booster to increase signal at the controller |
| A fixture will not turn on from app, but will under “All Lights On” | Fixture may be grouped incorrectly | Using the LAM device or by returning the fixture to the transformer, group the fixture to the appropriate group |
Still need help? We're here.
Tell us what you need support with and we'll find the best solution for you.