Why isn’t the LumaKey Utility status LED turning on?
- Confirm the battery is installed. If it is and the LED still doesn’t turn on, replace the battery with a new one.
- Press and hold the Assignment button until the status LED turns green.
Why isn’t the LumaKey assigning my fixture?
Some LED configurations used in Exa fixtures are compatible with Lumakey, while others are not. LED configurations that are currently incompatible require a firmware update in order to function correctly with Lumakey. Learn More
In Assignment Mode, why does the status LED turn green but the fixture won’t assign?
- Press and hold the Assignment button until the assignment completes.
- Aim the LumaKey Utility directly at the fixture’s light source.
- Confirm Bluetooth is enabled on your smart device and in the Luxor App.
What confirms a successful assignment?
- The LumaKey Utility status LED changes from green to blue.
- The fixture turns OFF.
- A notification in the Luxor App confirms the fixture’s serial number was assigned to the selected group.
- The smart device vibrates.
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